At Kalanjali, we strive to make your shopping experience seamless and convenient. To cater to your preferences, we offer a Cash on Delivery (COD) payment option exclusively for domestic orders. Please read the following terms and conditions carefully before opting for the COD service:
1. Eligibility for COD
- COD is available only for domestic orders within India.
- The maximum order value accepted for COD is ₹20,000.
- Orders exceeding ₹20,000 will not qualify for the COD option.
2. Additional COD Charges
- A COD Charges of ₹150 will be applied to all COD orders.
- This charge is non-refundable and will be included in the final payable amount.
3. Returns and Refunds for COD Orders
- In case of a return, refunds will not be provided in cash. Instead, the refund will be processed via bank transfer.
- Customers must raise a refund request by contacting our support team at support@kalanjali.com. Kindly provide the necessary bank details for the refund process.
4. Return Policy for COD Orders
- Only the reasons mentioned under our Shipping Policy are valid for return requests on COD orders. Please review our Shipping Policy for more details.
- Kalanjali reserves the right to reject any return request that does not comply with the Shipping Policy terms.
5. Important Notes
- Please ensure someone is available at the delivery address to receive and pay for the order.
- In case of failed delivery due to unavailability or refusal to pay, Kalanjali reserves the right to cancel the order.
For any further assistance, feel free to reach out to us at support@kalanjali.com. We are here to help!
Thank you for choosing Kalanjali. Happy shopping!