How to get register in Kalanjali?
Registration in Kalanjali is a very simple process. Just click on register on the home page and after entering some simple information you will be the registered member. Then a mail will be sent to your given e-mail ID with username.
How can I make sure no one else sees my Kalanjali pages?
Just click on the “Sign Out” link to sign out of Kalanjali’s personalized services. Signing out will allow you to change users and ensures that Kalanjali will ask for an user ID and password when someone visits Kalanjali. This way, no one will accidentally see your ‘Kalanjali’ pages.
What if I have forgotten my password?
If you are having trouble with your password or have forgotten it, Just click on forget password and enter your mail ID. After clicking on 'Submit' immediately your password will be mailed to you.
Do we need to pay any Customs Duty, Taxes or Charges in the Importing Country?
You may be subject to import duties and taxes If so, are levied once the package reaches your country.
Additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, you should contact your local customs office for further information.You must also comply with all laws and regulations of the country in which you are receiving the goods.
GIFT ITEMS: The package is marked “GIFT” cost of the items is still stated on the customs form (due to customs obligations).
FAQ’s on Shopping Cart
How do I place an item in my cart?
Once you’ve found an item that interests you, just click the “Add to Cart” button. This button can be found on any item’s detail page, at the bottom. After you’ve finished adding items to your Shopping Cart, click the 'Go to my cart' icon to view the list of items ordered.
Can I change the quantity of the items ordered?
To increase the number of any product ordered, please change the value in the quantity box and Click “Update” to see your revised Grand Total.
How do I delete items from my cart?
It’s easy to delete an item from your Shopping Cart all you need to do is to click on the Delete Button for the corresponding item.
What happens if I exit after selecting the items without buying?
Shopping cart is the online cart and will be destroyed once the person logout. Whereas wish list will be created/destroyed only by the member.
FAQ’S for Search
Why should I use Search?
Search makes it easier to find the product of your choice in the quickest time possible, without having to browse through the entire site.
What are the search options?
You can go about finding products/items of your interest by any one of the following ways.
Click through the Product Categories: You will see the widest range of Handicrafts, Textiles & Home Décor Products with broad product categories on Kalanjali Home Page, so you can click on the broad/sub classification of your choice and then find essential information relevant to the product.
Search It with multiple options: Another way of finding products of your interest is the Search criteria, which again is on the home page. You will have to simply enter a term or two into the search box which will give an idea of the product name or details and click the Arrow button, and all the products matching your criteria will be displayed.
With either of the approach, you will find essential information such as price, brief description, and an image about the product. For many products where you require a closer and more detailed look, you can view a larger image by clicking on the ‘Zoom’ link.
Advanced Search
In this your search is based on the price, category or a keyword
HOW TO OPT FOR INSTALMENT MODE
You can select this once you click on "Proceed to Pay" in the Shopping cart.
After going through the Process of step I, II & III; step IV is "Payment Option".
"Online payment" is selected in default mode, click "Pay now" at the bottom of the page, next moment it goes to the Payment gateway Page "CCAVENUE"
Select Payment mode from the drop down menu, for EMI select "Multi-Bank EMI"
Then select EMI issuing Bank, .select EMI Option and follow the instructions
Kindly note:-Your approval of EMI scheme is subject to the Conditions of the selected bank. It attracts Interest and other charges as per their prevailing rules:
FAQ’s on PAYMENT OPTIONS
Payment Options: Any MasterCard, Visa, American Express, Diners Club and Citibank E-Cards Credit Cards issued anywhere in the world. Axis Bank, Bank of Bahrain & Kuwait, Bank of Baroda (Retail & Corporate Banking), Bank of India, Bank of Maharashtra, Canara Bank, Citibank, City Union Bank, Corporation Bank, Deutsche Bank, HDFC Bank, ICICI Bank, IDBI Bank, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, Punjab National Bank (Corporate Banking), The Federal Bank, The Bank of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India net banking clients can now also pay online.
Is it safe to use my credit card: kalanjali uses the latest encryption technology and other methods to protect your credit card information. Shopping online with a credit card at kalanjali is even safer than using a credit card at a normal/physical store because we do not retain your credit card information. You can be assured that kalanjali offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. You need not worry about your credit card information because your bank will authorize the credit card transaction directly without any information passing through kalanjali.
COD (Cash On Delivery): COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. If you are not comfortable making an online payment on kalanjali.com, you can opt for the Cash on Delivery (C-O-D) payment method instead. Kalanjali offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item.
COD option is applicable only on products with value less than or equal to Rs. 10,000. Not all deals/products have COD option. COD option is applicable only on domestic orders. Please check the deal page before buying. Kalanjali does not offer COD option at all locations.
How am I charged: All prices in our store are listed in Indian rupees & US Dollars. At the end of the transaction at the checkout stage the final payment is charged in the INR equivalent only.
FAQ’s Delivery
Kalanjali delivers globally and assures the use of the best possible courier/shipping agencies to deliver your Merchandise.
- International Shipping :
- a) Air Cargo Through reputed,dependable partners
(b) Sea Cargo (For Handicrafts and furniture)
(i). Container Loads are Door Delivered or to the Port, depending on the prevailing conditions.
(ii). Less than Container Loads (LCL) are Delivered to the Nearest Serviceable Port. - Domestic Shipping :
(a) By Surface Mode -through reputed,dependable Partners
- Delivery time varies from product to product and also from location to location.
For International Delivery...
Do you Deliver World Wide: Most of the items in our site are delivered worldwide, subject to acceptance of items by the customs of the importing countries. We ship them either by COURIER or SEA-CARGO, as per your choice, in case we fail to despatch due to reasons beyond our control, we shall cancel the order and intimate you accordingly.
How is my Order delivered to me:
Air-Cargo: Our logistics partners will attempt delivery of the items. In case the delivery is not executed during these attempts, due to non-availability of the recipient, or due to wrong address or premises being locked, the customer shall still be charged for the order. Please note that the delivery of the items will not be attempted on Sundays or on any public holidays due to non-availability of Courier Service.
Sea-Cargo: Our logistics partners will deliver the items to the port selected by you [from our list]. You would be intimated in advance regarding this. (only for Handicrafts & furniture)
For Domestic Delivery (within India)...
Our logistics partner would take care of the delivery with in India. In case there is no courier service to the address mentioned in the order or courier is not possible due to technical reasons and Government regulation, the order will be cancelled and the same will be intimated to you by E-mail.
What is the lead time for delivery: Orders from kalanjali are delivered any-where in the world through our logistic partners.
A. With in India:
- Air cargo: 6 to 8 working days.
- Surface cargo: 1 to 2 weeks depending on the type and place of shipment. Lead time mentioned (for Air and Surface Cargo) is subsequent to provision of any requisite Forms as demanded by the State Authorities. Since you are legally obliged to provide the Forms, it would be solely your responsibility to do so. If you fail to provide the requisite Forms then the order will be cancelled and the same will be intimated to you by E-mail.
B. International:
- Air cargo: 15 to 20 working days.
- Sea cargo: 50 to 80 days.
We wish to get to the kind notice of the customers that artifacts require special kind of packaging and care, we take utmost care and make specific packing for each and every item hence packing and delivery schedules for these items is normally more then the routine mechanical items. You may also note that above mentioned schedules are subject to immediate clearance of the items by the customs and other concern authorities. In case there is no courier service to the address mentioned in the order, the order will be cancelled and the same will be intimated to you by e-mail.
Are there any additional charges to be paid at the Destination Port (Sea Cargo):
(a). For Container Load (Door Delivery): It may kindly be noted that in case of container load, all the charges are collected in advance for Door delivery, i.e., the container will be placed at the possible point nearest to the Door, it has to be unloaded by the customer. Door delivery may not be Possible in all the cases due to factors beyond our control in such case it shall be delivered to the nearest Port.
(b). For Container Load (Up to the Port only): We will be collecting container charges up to the port only (If shipping of container under “Free shipping category” then it’s implied to be free of charges up to the port only), It may kindly be noted that the charges incidental for shipment and ancillary, destuffing charges, if any, at destination are to be paid by you in addition. We cannot estimate the charges collected at destination port, hence please seek clarification from the port authorities and ascertain the charges before you pay. Customs clearance at the destination country has to be undertaken by you, we shall not be responsible for customs clearance at the destination country.
(c). For less than Container Load (LCL): We will be collecting Freight, Insurance and packing charges for delivery up to the port only. It may kindly be noted that the charges incidental for shipment and ancillary, destuffing charges, if any, at destination are to be paid by you in addition. We cannot estimate the charges collected at destination port, hence please seek clarification from the port authorities and ascertain the charges before you pay. Customs clearance at the destination country has to be undertaken by you, we shall not be responsible for customs clearance at the destination country.
Any change in shipping charges due to factors beyond our control and any taxes and levies made as on the date of shipment has to be borne by you.
Due to technical reasons we may not be able to ship to each and every port in the world.
How do I cancel my order: Please note that cancellations have to be made within 24 hours after placing an order. For cancelling your order you will have to get in touch with the customer support executive by sending an email at help@kalanjali.com and giving reference of your order number. It may be noted that if cancellation of the order happens after authorization of the payment then it attracts the payment gateway service charge, in such a case the respective service charge shall be deducted and the balance paid back to the customer. You may kindly note that order cannot be cancelled once the shipment process has started from our end.
FAQ’S on Delivery Processing System
For Handlooms and Textiles:
Kalanjali takes stringent measures to ensure that the items delivered to you are in perfect condition. However, there is remote possibility that a wrong item is delivered to you, in such a case, we will replace the item at no extra cost, provided that the request for replacement or return of item is made within 48 hours from the time of receipt of item. There is also a remote possibility that the item may be damaged during transit, please do not accept if the packaging is torn/ tampered/damaged. Usually the outer packaging reflects and gets damaged before the inner product is damaged therefore please verify the product condition in the presence of the courier staff and avoid taking delivery if the product is damaged. Reporting of damages subsequently shall not be entertained, kindly understand and co-operate. In such circumstances, please get in touch with our Customer Service Team who will guide you on the process for the same at 91 40 23231147 and also write to us at help@kalanjali.com.
How soon can you deliver: Our logistics partner would take care of the delivery within India (subject to availability of services) for more details please refer Delivery Information. In case there is no courier service to the address mentioned in the order, the order will be cancelled, and the same will be intimated to you by e-mail.
What if I gave a wrong address: if so, you would be charged a sum of Rs.750/- as shipping handling charges for the wrong address, if delivery attempt has been made. Fresh delivery attempt would be made only after payment of this.
IMPORTANT: Most of the Handicraft items require special handling, many items that are extremely delicate over sized or weigh heavily are marked on their product detail pages as “require special handling”.
The shipping charges for these items are either indicated on their product detail pages or will be calculated for you at the last step of the purchase process (before you send us your order).
Please note that each shipment of these items required an adult signature upon delivery, once your order leaves our distribution centre, you will be contacted by the shipper to arrange a specific time for delivery.
Customer Service
If you didn’t find the answer to your question on this site and have more queries, please contact us on Tel no.91-40-23231147 or e-mail us mail to:/ help@kalanjali.com. We'll be happy to help you.